Ordering

  1. How do I place an order?
    Ordering is simple! Browse our website, select your favorite items, and add them to your cart. Proceed to checkout, enter your shipping and billing details, choose a payment method, and confirm your order.

  2. Can I modify my order after placing it?
    We cannot guarantee changes once an order has been placed. However, please reach out to our customer support team at [email protected], and we’ll do our best to assist you.

  3. How can I track my order?
    Absolutely! Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the carrier’s website.

Shipping

  1. Where do you ship?
    We ship worldwide!

  2. How much does shipping cost?

    • USA: $4.99
    • Worldwide: $12.99

  3. How long does shipping take?

    • USA: 5-7 business days
    • Worldwide: 10-15 business days

Returns & Refunds

  1. What is your return policy?
    We want you to be completely satisfied with your purchase! If you’re not happy, you can return your order for a full refund within 30 days of receiving it.

  2. Who covers return shipping costs?
    If the item is damaged or defective, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping. We recommend using a tracked shipping method for safe delivery.

  3. How long does it take to process a refund?
    Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds typically take 10-15 business days to appear, depending on your bank or payment provider.

Cancellations

  1. Will I be charged a fee for canceling my order?
    No, we do not charge cancellation fees. However, if your order has already been processed or shipped, return shipping costs may apply.

Payment

  1. What payment methods do you accept?
    We accept Visa and MasterCard.

  2. Is my payment information secure?
    Yes! We use industry-standard encryption to protect your payment information. Your transactions are processed securely, ensuring your personal data remains private.

  3. When will my credit card be charged?
    Your credit card will be charged at the time of purchase.